Return & Refunds
A customer will be allowed to return the product he purchased from the website within 14 days through multiple options as explained below:
- Customer will be allowed to return the product by choosing “Pick up from home” option.
- Customer will require send an email to email@example.com and mention the order no to the product they wish to return
- An email will be sent to the customer confirming the return of the product
- Payment will be reversed back to the customer account he used for purchasing the product
- If the purchase was done through Cash on delivery method, customer will be given a voucher equal to the value of the products (does not include shipping value) that the customer can use on castore.me.