How will I know my order has been received by you?

You will receive a confirmation of your order as soon as your payment has been approved.

How will I know my order has been shipped?

As soon as your order ships, you’ll receive a shipping confirmation email with your tracking information

Where is my order?

You can track your order with the link and tracking number provided on your confirmation email.  If your order has been in transit for over 7 business days, please contact our concierge team.

Can I amend my order after I place it?

Our priority is to generate your label and start picking the order as soon as possible which means we are unable to make changes once an order has been placed.  This includes order items and address.  However, we may be able to cancel your order and place a new one.

I’m missing an item from my order, what should I do?

Please contact us within 7 days of receiving your order and we can investigate this for you.

What should I do if I receive a faulty item?

Please email our support team with your order number, name, and a clear image of the garment/fault.