Returns & Exchanges
How do I return my order?
Pls follow our return and refund policy here : https://www.castore.me/pages/returns-refunds.
How long do I have to return an item after I receive my parcel?
Your items should be returned within 14 days from your delivery date. The garments must be unused and with all relevant tags still attached.
What is your exchange policy on teamwear?
Pls follow our return and refund policy here : https://www.castore.me/pages/returns-refunds.
How long will it take to receive my refund?
Pls follow our return and refund policy here : https://www.castore.me/pages/returns-refunds.
Can I return a personalized item?
Personalized items are not eligible for return and will be refused. These items will be posted back to you.
When returning my order, do I need to return the free gift?
Yes, any free gifts sent with your order must be returned with your order when sending back for a refund/exchange. Failure to do so will result in a deduction from your refund.